PERSONAL DATA PROTECTION AND USAGE POLICY
1. Who are we?
This website is operated by L’Équipe Héritage – Services aux entreprises, a sole proprietorship registered with the Quebec Enterprise Registrar.
Address:
55 Ste-Anne Street
Ville-Marie, Quebec J9V 2B6
Canada
Telephone: (819) 622-2311
Email: info@equipeheritage.com
Website: https://equipeheritage.com
2. Information covered by this policy
This policy applies to all personal information collected, used, or stored in connection with our services.
Personal information includes:
Information that directly or indirectly identifies you;
Cookies and similar technologies.
For general understanding, personal information means any data that identifies you, unless applicable law excludes such data.
Our definition includes the use of cookies and similar technologies. To understand how they work, you can consult specialized resources such as https://allaboutcookies.org.
3. Third-Party Content
Our policy does not apply to third-party websites, services, applications, or forms. Please review their privacy policies before using them.
4. Information Collection During an Order
We may collect the following information:
First and last name;
Address and postal code;
Email address;
Phone number;
Country/province of residence;
Your company name;
Information related to your business (e.g., number of employees, industry).
No banking information is collected.
Payments are made by:
Bank transfer;
Interac e-Transfer;
Check.
Our payment providers are PCI Service Provider Level 1 certified, the strictest industry standard.
5. Use and Sharing of Your Data
When resetting your password, your IP address may appear in the automated email.
We do not store any customer passwords.
These passwords are stored on the company’s main computer, protected by Norton 360.
Sharing with Third Parties
We only share your data when necessary, for example:
For the use of Calendly for appointment scheduling; Policy: https://calendly.com/legal/privacy-notice
For legal obligations (e.g., requests from government authorities);
During a business transaction (sale, acquisition).
No information is sold.
6. Data Retention
The Heritage Team does not retain data for newsletters, marketing, or statistics.
We only retain:
Your visuals, logos, and content, saved in a protected folder on OneDrive for Business (TLS encryption);
Emails necessary for follow-up.
You can request the deletion of your data at any time: info@equipeheritage.com
Upon termination of our services:
Your billing information, emails, and visuals
are deleted from our main computer.
Retention period:
1. As long as necessary to provide the services;
2. Or as long as required by law.
The longer period prevails.
7. Your rights
In accordance with Canadian and Quebec laws (including Bill 25), you have the right to:
Receive a copy of your personal data;
Request the correction of inaccurate, incomplete, or outdated data;
Request the deletion of your data, unless its retention is required for legal or administrative reasons.
8. Automatically Collected Data (Cookies)
We use cookies to improve:
Website performance;
User experience;
Visitor recognition.
You can block cookies through your browser, but some features may no longer function correctly.
9. Forms and Interactivity
We collect your information through:
Quote Request Form;
Contact Form;
Calendly Appointment Calendar.
This information is used to:
Prepare a quote;
Contact you;
Follow up on your order;
Provide invoicing;
Perform the requested services;
Manage the website’s presentation and organization.
No retargeting is carried out.
10. Right to Object and Withdraw Consent
You can withdraw your consent or request that your data be stopped for certain purposes.
Contact: info@equipeheritage.com
11. Privacy Officer
Guylaine Lampron
Owner
55 Ste-Anne Street
Ville-Marie, Quebec J9V 2B6
Email: guylaine@equipeheritage.com
12. Data Security
We implement numerous measures to protect your personal information:
SSL Certificate (HTTPS);
Secure access management;
Network monitoring;
Norton 360 Antivirus;
Solid Security (websites);
ImunifyAV (server – Web Hosting Canada);
Daily backups;
Firewall;
OneDrive storage (TLS encryption).
We take all reasonable steps to protect your data, but no system offers absolute security.
13. Data Hosting and Location
Your data is hosted in Canada.
Google reCAPTCHA
Subject to Google’s privacy policy and terms of service.
14. Sharing Your Data
We never sell your personal information.
It is only shared when necessary:
Legal obligation;
Legal proceedings;
Business transaction.
15. Retargeting
We do not engage in retargeting.
16. Policy Update & IT Partners
Updated December 11, 2025.
This policy will be updated regularly to reflect our current practices.
D-Technologies, our managed IT service provider, works closely with:
Heritage Team – Business Services
55 Ste-Anne Street
Ville-Marie, Quebec J9V 2B6
Canada
Phone: 819-622-2311
Email: info@equipeheritage.com
This collaboration ensures:
Identity and access management;
Threat monitoring and detection;
Data protection;
Network security;
Implementation of security strategies that comply with industry best practices.